Città di Segrate
YouCo responded to the request from the Segrate Municipality to create its new institutional website, providing its knowledge and expertise in the creation of web solutions for Public Administration and integrating these with the guidelines provided by AgID and the model for the most up-to-date Municipalities of Designer Italia.
YouCo is also one of the first private companies in Italy to have participated in similar Public Administration projects.
An open-source solution was used for the development of the website, in order to cut implementation costs while guaranteeing the quality of the product, using solutions already adopted in the past for the development of Public Administration web solutions.
In order to achieve this, Municipality staff were involved in the different phases, with releases managed in intermediate steps to ensure time optimisation and the correct functioning of the agreed specifications.
First, we defined the goals:
- to create a usable and accessible tool, in accordance with the regulations in force for websites promoted by AgID, making user operations simpler and more effective
- integrate with the government’s three-year Digital Transformation Plan
For YouCo, it is important to put people and their devices at the centre of every project, to ensure easy and convenient access to content and functionality, without limitations, in any usage situation.
This was achieved through design, using the Design Thinking methodology:
Empathise – Define – Envision – Prototype – Test
This is done to give fluidity to the user’s navigation logic, to improve the website’s internal systems for accessing content, to make the communication of the site’s content effective, and to adapt the site to the Internet user’s own reading standards.
In addition to the modules integrated into our CMS open-source, various customised modules were requested and supplied, implemented on the basis of the customer’s individual needs, and integrated with the layout designed ad-hoc for the website.
Modules include a search by tags (topics) making cross navigation possible, the creation of a button on each page allowing users to express opinions, a system for integrating News and Events, generating an interactive calendar and a Transparent Administration module, in accordance with the guidelines.
Usability testTesting digital products analyzing the effectiveness of the User Experience to start a process of continuous improvement.Vai alla pagina di dettaglio
UI / UX design / brandingActivity that allows developing digital products, such as apps and websites, user oriented: effective, simple, useful and pleasant.Vai alla pagina di dettaglio
Web site designThis activity concerns the design, integration and creation of tailor-made web platforms, following the technological needs of the client (e-commerce, private areas...).Vai alla pagina di dettaglio
“institutional portal fully in line with the accessibility guidelines produced by the Agenzia per l’Italia Digitale.
A clean design and carefully organised content, frame a website that is fully compatible with every device, and optimised for the best user experience via smartphone and on the move.
High levels of navigability and rapid access to information by citizens: these were the project’s main goals, which have been fully achieved and which place our Municipality at the forefront of the Italian Public Administration scenario.”
Head of the Information Systems Section,
Municipality of Segrate