During work or leisure time, it can happen to be in areas where the signal is not detected, causing the smart-phone to be almost unusable. Especially at work, the absence of a good connection does not allow the regular execution of any task, precisely because it blocks communication among workers. Unfortunately, this type of situation does not only occur in external intervention areas, but also within the company. Often, in fact, the massive structures constituting work environments create a major obstacle to signal reception.
In order to overcome this type of issue and to keep operators within reach at all times, YouCo developed the YouOff Load solution. The system under consideration, of VoIP over WiFi, was developed to allow operators and contractors to call and receive calls via the WiFi line, in situations where the mobile device network is lacking or does not work properly.
This specific solution was adopted by a major telephony player, the second largest one in the country where it operates, with about 30 million clients. In the first 6 months of 2018 it recorded a turnover of 180 thousand Euros and is the leader in 4G coverage in its country. The telephone operator under consideration has always been looking for innovative professional tools, to improve the services offered, and provide its clients with an optimal user experience, in any situation. The country in which it operates, however, is extremely large and, despite the very good coverage achieved (3,138 cities), the company decided to offer an alternative way to communication in case of absence of signal. This is why the large Group relied on YouCo and the YouOffLoad solution.
What benefits did the Client experience with the YouOff Load solution?
Communication is an essential part of the Client’s work. If this is missing, for one reason or another, the telephone operator must be able to provide an alternative solution to its clients and employees. This is why the Client turned to YouCo and chose to customize the YouOff Load solution, to meet its specific needs.
YouCo experts configured the product on the complex network architecture of the Client. The solution, therefore, was based on connection and communication, even in cases of mobile device network (3G/4G/GSM) intermittent or totally absent. Thanks to YouOff Load it is therefore possible to make and receive calls through the WiFi connection, as the system switches automatically in case of absence of mobile signal. The user is notified of the connection to the WiFi line through a small icon on the screen: if the icon is green, it means that the system is permanently connected to the WiFi network; if the icon is flashing orange, the system is looking for a WiFi network to connect to; if the icon is orange without flashing it means that there are no WiFi networks available.
By using the WiFi network to make calls or actively communicate with colleagues, the Client saved on management costs and made internal communication within the company more efficient. The custom solution created by YouCo is also highly performing for every type of operating system (iOS and Android); it makes use of a User Experience designed on the lines of the Client’s brand and is highly encrypted to ensure security to those who use it.
To discover how YouOff Load can help your operators to stay connected and communicate effectively in any situation, contact the YouCo team. The solution can be tailored to your specific needs!