Chat.YouWorker.ai<\/strong> generates human-like conversations: it understands questions posed in natural language\u2014even with spelling errors or ambiguities\u2014and asks clarifying questions when necessary.<\/p>\nThe goal is not to replace the URP office, but to free staff from repetitive requests, leaving people time for cases that require evaluation and discretion: a One + One approach, in which the AI assistant supports workers without replacing them. YouWorker.ai operates in compliance with GDPR, AgID Guidelines, and the AI Act, on ACN-certified cloud infrastructure. <\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
A transparent cost model<\/h2>\n
YouWorker.ai does not use a consumption-based system based on tokens\u2014the mechanism that in many generative AI solutions makes it difficult to estimate spending and can generate hidden costs as usage grows. The language engine, data, and entire AI infrastructure remain on-premises: a certain and plannable cost over time, with full control over processed data. The data stays where it should. <\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.youco.eu\/wp-content\/uploads\/2026\/07\/WhatsApp-Image-2026-05-19-at-17.21.10-1.jpeg” alt=”YouAIWorker-aiweek” title_text=”WhatsApp Image 2026-05-19 at 17.21.10 (1)” _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
A public case study, presented at AI Week 2026<\/h2>\n
The Metropolitan City of Milan and YouCo presented the project at AI Week 2026 (May 19\u201320, Fiera Milano Rho), as a concrete example of AI adoption in the public sector.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#1A152A” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_testimonial author=”Antonio Sebastiano Purcaro” job_title=”General Secretary and General Director of the Metropolitan City of Milan” _builder_version=”4.27.7″ _module_preset=”default” background_color=”#454055″ background_layout=”dark” global_colors_info=”{}”]<\/p>\n
With the new portal, the Metropolitan City of Milan strengthens its commitment to a more accessible, transparent public administration that is closer to the needs of local communities.<\/p>\n
Today, the role and function of an institution serving the territory, such as the Metropolitan City of Milan, is measured above all in the effectiveness and efficiency of services delivered with timeliness, clarity, and transparency. Within this framework, the role of a modern, clear, and constantly updated web portal is, it is worth always remembering, fundamental <\/p>\n
[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema title=”FAQ – Frequently Asked Questions” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][dipl_faq_page_schema_item faq_question=”Che cos\u2019\u00e8 YouWorker.ai nel portale di Citt\u00e0 Metropolitana di Milano?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
YouWorker.ai is YouCo’s AI assistant integrated into the portal of the Metropolitan City of Milan. It responds to citizens 24\/7 on the official content of the institution\u2014regulations, FAQs, service information\u2014generates human-like conversations, and understands questions in natural language, even with spelling errors or ambiguities. For more complex requests, it creates a ticket to the URP office, which allows tracking, managing, and resolving reports. <\/p>\n
[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”L\u2019addetto AI sostituisce l\u2019ufficio URP?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
No. The goal is to free URP staff from repetitive requests, leaving people time for cases that require evaluation and discretion: a One + One approach in which the AI assistant supports workers, without replacing them. <\/p>\n
[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Dove vengono trattati i dati di YouWorker.ai?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
The language engine, data, and AI infrastructure remain on-premises. There is no consumption-based system based on tokens: the cost is certain and plannable over time. <\/p>\n
[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Il portale rispetta i requisiti di accessibilit\u00e0 della pubblica amministrazione?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Yes. The portal complies with the Stanca Law, WCAG 2.2 level AA standards, and the Design Guidelines for digital services of the PA issued by AgID. <\/p>\n
[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=”Quanti comuni e abitanti serve il portale di Citt\u00e0 Metropolitana di Milano?” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
The Metropolitan City of Milan serves 133 municipalities and approximately 3.2 million inhabitants, with over 40 thematic sites brought together in a single portal.<\/p>\n
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