Overview
The careful organization and punctuality of all business processes is an objective that any entrepreneurial reality aspires to. Efficiency, organization, and optimization of various processes can be acquired through IT Service Management, an all-round solution to support various business activities. YouCo knows this well and has made this service one of its major strengths.
The choice to adopt IT Service Management presupposes the adaptation of IT processes already active in the company with the necessary means to ensure the delivery of high-quality IT services. Through the implementation of an effective ITSM, the company will be able to:
- Address sudden interruptions of IT services, understand their causes, and identify a definitive solution in the shortest possible time, in order to limit downtime and reduce the risk of event recurrence;
- Manage the IT infrastructure as a whole;
- Ensure efficient management of all service requests, maintaining high satisfaction of users and customers of your company;
- Activate a system of continuous improvement of the quality offered thanks to a cycle of definition, monitoring, and revision of service levels;
- Ensure the collection, analysis, and sharing of articles related to knowledge and useful information for resolving recurring issues and those related to the organization’s procedures.
The YouCo team, composed only of highly qualified operators, accompanies the company in every phase of this journey, recommending the solution most suitable for its specific needs. YouCo is able to adapt any solution chosen by the company in the field of IT Service Management, in order to integrate it perfectly into existing systems, thus avoiding nullifying investments already made.
Let's look specifically at the main phases of the IT Service Management implementation process offered by YouCo:
Phase 1. Preliminary analysis
In this first phase, the YouCo team visits the client’s site to carry out an in-depth analysis of the current IT system situation and to gather the information necessary for the elaboration of an action plan. The results of the analysis will be useful to highlight any critical issues in existing processes and define the steps for subsequent actions.
Phase 3. Trial period
If requested, YouCo gives the possibility to test the main features of the chosen technology for a limited period in a trial environment.
Phase 2. Technological choice
Based on the information collected and the needs expressed by the company, the YouCo team will propose the application platform with which to manage processes in the most effective way.
Phase 4. Roadmap and implementation
The final phase concerns the precise definition of the various actions to be taken to complete the implementation of the chosen technology and the actual project implementation.
IT Service Management means optimization and efficient management of business processes. The YouCo team experiences this every day and designs the most effective solutions based on the structure of the requesting company.
