Overview
This service offers complete and proactive management of Linux and Windows servers, ensuring they are always up-to-date, secure, and optimized for the organization’s needs.
With a proactive approach to incident and change management, the service ensures continuous operation and an effective response to IT infrastructure challenges.
Activities
Deployment
- Installation and Configuration: Execution of initial installation and configuration of servers and applications, ensuring they are ready for use and optimized for business needs.
- Automation and Orchestration: Use of automation tools to simplify and accelerate the deployment process, reducing the risk of errors and improving operational efficiency.
Patching
- Security Updates and Maintenance: Regular application of patches and security updates to keep servers protected from the latest vulnerabilities and threats.
- Management and Planning: Coordination of patching activities to minimize disruptions and ensure that all systems are updated with the latest fixes and improvements.
Resource Management
- Performance Monitoring: Continuous monitoring of server resources, such as CPU, memory, and storage, to ensure optimal performance and identify any bottlenecks or inefficiencies.
- Resource Optimization: Configuration and adjustment of resources to optimize usage and ensure that servers operate at their maximum capacity without waste.
Incident Management
- Detection and Resolution: Rapid identification and resolution of incidents, such as hardware failures or software issues, to ensure operational continuity and minimize downtime.
- Support and Response: Provision of technical support and incident management with a systematic approach to resolve problems and restore services in the shortest possible time.
Change Request
- Change Management: Evaluation, approval, and implementation of change requests for system updates and improvements, ensuring that changes are managed in a controlled and documented manner.
- Impact and Testing: Analysis of the impact of proposed changes and conducting tests to ensure that changes do not negatively affect system operation.
