Overview
ETA is a key tool for improving operational efficiency, optimizing logistical processes, and ensuring a high-level customer experience by guaranteeing timely deliveries to destinations. It is based on a complex set of data and algorithms, which include variables such as real-time traffic conditions, weather forecasts, and the current status of transportation.
This module is fundamental for optimizing the supply chain, improving delivery efficiency, and providing high-quality customer service, as customers can be accurately informed about the arrival of goods. It helps reduce downtime, better manage resources, and prevent unexpected delays in deliveries.
Features and customizations
Data entry
The user enters the order details, including the departure address (usually the warehouse) and the destination address.
ETA calculation
The ETA calculation algorithms consider: distance between departure and destination points, average vehicle speed, speed limits, traffic conditions, obstacles along the route, and expected stopover times.
Delivery history
The platform keeps track of the estimated and actual ETA of each past delivery. This data can be used to further improve the accuracy of future estimates and for performance analysis.
Tracking data acquisition
The platform acquires real-time information on the courier, traffic conditions, weather forecasts, and vehicle location.
Real-time updates
The platform offers real-time updates on the expected ETA, visible on the platform. It is also possible to send notifications to operators or customers.
Customization
The ETA estimation functionality can be customized based on the specific needs of the user or company. For example, it is possible to define confidence intervals or special rules for certain situations.
