In an increasingly connected world, businesses find themselves having to manage a large number of mobile devices: smartphones, tablets, laptops, IoT devices… Managing these tools can represent a real challenge for companies, which must ensure data security, compliance with regulations, and maximum operational efficiency.
In this context, Managed Mobility Services (MMS) have established themselves as essential solutions that are transforming the management of the lifecycle of corporate mobile devices, proving effective in all business sectors.
But what exactly are MMS?
Managed Mobility Services constitute a comprehensive set of orchestrated services and solutions designed for centralized and efficient management of the company’s device fleet. These services cover specialized functionalities and competencies such as: 📱 device procurement and configuration, from initial assessment to procurement, from staging to delivery of new devices; 🔒 security management, therefore the installation and activation of specific defense and security systems to address the problem of data theft; 🤳🏻 customization of business applications, which involves the implementation of vertical configurations and policies, according to the specific needs of the client; 📲 replacement management, which responds to the need to provide the customer with immediate replacement (swap) and new device provisioning; 💻 technical support service, business hours or 24/7.
In other words, relying on technology partners with high expertise in providing managed services can prove crucial; MMS, in fact, act as a reliable service that allows companies to address all challenges related to mobile device management, even distributed worldwide, thus allowing companies to focus on their core business.
Let’s try to think about the retail sector, High Fashion 💃🏼 and the management of thousands of devices, hyper-configured for professional use, located in stores scattered around the world, of one of the most famous and prestigious Italian brands. Let’s try to think about the effort this activity would have required from the Maison in terms of time and employees. Well, the IT department of the Fashion House wisely decided to outsource all mobile device management and entrusted it to a worldwide network of system integrators that, by virtue of specific contractual agreements, was able to provide – with the same high standards and in a completely capillary manner – the same service in every part of the globe, while maintaining as its sole main contractor the company based in Italy, in proximity to the Maison’s Head Quarter. A concrete example If the tablet of the Hong Kong showroom director, on a Saturday morning, falls disastrously to the ground and on the display – now out of order – a dense network of cracks radiates, the employee can immediately send an email to the indicated address or, even better, make a phone call and open a ticket. At that moment, the delegated and territorially competent IT company will activate – in compliance with the agreed SLAs – the process designed hand in hand with the client and, in this specific case: STEP 1: will take a new tablet from the warehouse stock; STEP 2: will open it and reconfigure it according to the defined staging guide, recreating the showroom director’s account; STEP 3: will repackage it, label the device box and ship it to the director’s address at the showroom. The IT director will have his device back in 24 hours, with all his history and necessary functionalities on board. Therefore, the adoption of MMS can only be a strategic move for fashion houses that make their thousands of mobile devices fundamental work tools: they delegate every type of device-related issue to specialized third parties and thus guarantee maximum professional and organizational efficiency. At YouCo, for clients in the Fashion Luxury sector and beyond, we provide Managed Mobility Services, starting from an assessment and strategic consulting phase, then moving to a configuration and staging phase, up to the delivery phases of the devices themselves. Moreover, our service includes warehousing and replacement management, in case of theft, failure, and loss, ensuring constant assistance on an international scale. 📣 The real case study: download and discover it 📣 YouCo’s offer for Luxury: learn more
